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Alarm Response FAQ

Alarm Response FAQ

Yes, the Communication Authority Annual Licensing Fee

No. We use a variety of different types depending on the environment in which the system is installed. Our team will take you through the uniqueness of your alarm at installation or when you so desire.

Unnecessary call on the Response teams is discouraged because it could deny service to a deserving

Customer in real emergency. However, you may call the Operations Center and inform them that you wish to test the Alarm. Once you press the button the Controller will give you your name confirming that the Transmitter is indeed working.

NO, BUT we do for replacement parts e.g., battery & Sensors, additional parts, or material. We offer a quotation before we carry out any work.

The alarm may be triggered by different types of sensors namely simple Push-Button, Passive Infrared Receivers, Magnetic Contacts, Vibration Sensors, or Remote Panic Buttons. Once a sensor has been triggered, the Transmitter will send a GSM Frequency signal to the Operations Center.

We receive a ‘Self-test’ every 24 hours from the system. This lets us know that your Transmitter is working. Any system that fails to self-test will be serviced immediately. In addition, our technicians will service the Alarm on a regular basis and will always leave a Service Record Sheet showing the work carried out.

12 months at best but should be replaced on the 9th month. Our technicians will inform you when it needs to be replaced and we will raise a charge for the new battery.

One to three years depending on the frequency and length of power outages.

Our technicians will always be in uniform and will display a JH Photo ID. You may verify with our Operations Center when in doubt.

Animals and pets thus ensure your pets do NOT get into the area covered by the alarm sensors; children often press a button in error; prolonged power failure occasions the battery to die, just before it dies completely, the transmitter may send a false alarm; power surges and spikes can also cause a false alarm.

A signal is sent to the Operations Center. This will automatically bring up your customer details on the computer. The Controllers will dispatch the nearest response vehicle which, in most areas, will take approximately 5-7 minutes to arrive. The Response Team will fan out at your property and locate the problem. The Driver will remain in contact with the Operations Center to summon appropriate back-up if required.

The chain has two functions i.e., for convenient carry and as antennae. If it is broken, let your nearest JH Technical Office know so that it can be replaced.

A Direct Bank Debit, an advance cheque and/or a standing order.

Whenever you feel threatened or concerned in any way

Full details of its operation are found in the User Manual. This is delivered with the Alarm Control Panel. If you don’t have a copy, please let us know.

The Transmitter remains the property of JH. In most cases customers purchase the Alarm Equipment such as Sensors and the Control Panel and thus the equipment remains their property even if the service is cancelled with JH.

Anyone but the patrol guard is of essence. This is because if he is attacked, he may NOT have a fair chance to get to a button mounted on a wall.

Yes, if there has been an emergency or a problem at your premises. If you are the key holder of a commercial property, you may be called at night. If you are called and asked to visit your property, ALWAYS call the Operations Center yourself on the numbers supplied when you signed the Contract to confirm the call has come from JH.

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